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Mirage Stays – Privacy Policy

Effective Date: March 1, 2026

Mirage Stays (“we”, “us”, “our”) is committed to protecting the privacy and personal data of our guests, website visitors, partners, and service users. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our short-term and holiday home rental services in Dubai, United Arab Emirates.

By using our website, booking a stay, or communicating with Mirage Stays, you acknowledge and agree to the practices described in this Privacy Policy.

1. Legal & Regulatory Framework

Mirage Stays processes personal data in accordance with:

  • Applicable laws and regulations of the United Arab Emirates

  • Holiday home and tourism regulations issued by the Dubai Department of Economy & Tourism

  • Applicable data protection and cybersecurity requirements in force within the UAE

2. Information We Collect

We may collect the following categories of personal data:

2.1 Guest & Booking Information

  • Full name

  • Nationality

  • Passport or Emirates ID details

  • Date of birth

  • Contact details (email, phone number)

  • Booking details (stay dates, property, number of guests)

  • Payment confirmation details (no full card data stored)

2.2 Website & Technical Information

  • IP address

  • Browser type and device information

  • Website usage data (pages visited, session duration)

  • Cookies and similar tracking technologies

2.3 Communication Data

  • Emails, messages, or calls exchanged with Mirage Stays

  • Customer service requests or complaints

3. Purpose of Data Collection

Mirage Stays collects and processes personal data for the following purposes:

  • Managing reservations and guest stays

  • Guest verification and identity registration (mandatory for holiday homes)

  • Compliance with tourism, security, and regulatory reporting

  • Payment processing and invoicing

  • Property access, safety, and emergency contact

  • Customer support and service improvement

  • Legal compliance and dispute resolution

  • Marketing communications (where consent is provided)

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract (booking and accommodation services)

  • Compliance with legal and regulatory obligations

  • Legitimate business interests (operations, security, service improvement)

  • Guest consent, where required

5. Disclosure of Personal Data

We may share personal data only when necessary and strictly for legitimate purposes, including:

  • Government authorities and regulatory bodies (as legally required)

  • Tourism and security reporting platforms

  • Payment service providers

  • Property owners (limited to booking-related data)

  • IT, software, and operational service providers under confidentiality obligations

We do not sell, rent, or trade personal data to third parties.

6. Data Storage & Retention

  • Personal data is stored securely using appropriate technical and organizational safeguards.

  • Data is retained only for as long as required to:

    • Fulfil legal obligations

    • Complete bookings and accounting

    • Resolve disputes

    • Meet regulatory record-keeping requirements

  • Once no longer required, data is securely deleted or anonymized.

7. Data Security

Mirage Stays implements reasonable administrative, technical, and physical measures to protect personal data against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

While we take all reasonable steps to protect data, no system can be guaranteed to be 100% secure.

8. Guest Rights

Subject to applicable UAE laws, guests may have the right to:

  • Request access to their personal data

  • Request correction of inaccurate information

  • Request deletion of data where legally permissible

  • Withdraw consent for marketing communications

Requests can be made by contacting Mirage Stays using the details below.

9. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve website functionality

  • Analyze traffic and usage patterns

  • Enhance user experience

Users may disable cookies through browser settings; however, some website features may be affected.

10. Third-Party Links

Our website may contain links to third-party platforms (e.g., booking engines or payment providers). Mirage Stays is not responsible for the privacy practices or content of external websites.

11. Children’s Privacy

Mirage Stays does not knowingly collect personal data from children without parental or guardian involvement. Bookings must be made by adults with legal capacity.

12. Changes to This Privacy Policy

Mirage Stays reserves the right to update or amend this Privacy Policy at any time to reflect:

  • Legal or regulatory changes

  • Operational requirements

  • Service enhancements

The latest version will always be published on our website.

13. Contact Information

For privacy-related questions, requests, or concerns, please contact:

Mirage Stays – Privacy & Compliance
📧 [hello@miragestays.ae]
📞 [+971 50 827 4766]

Disclaimer

This Privacy Policy is intended for general informational and operational use. Mirage Stays recommends periodic legal review to ensure ongoing compliance with UAE laws and regulations.